Where can I ask for help?

If you have any uncertainties or inquiries, don’t worry – we have extensive guides available to assist you. Moreover, our dedicated chat support is easily accessible on the platform, providing you with immediate assistance. Whether you prefer self-guided exploration through our comprehensive resources or direct interaction with our knowledgeable support team, we’ve got you covered to ensure a seamless and satisfying experience.

What kind of support and resources are available for users of a DSP platform?

We provide a comprehensive support system to enhance your experience on our platform. This includes customer support, training materials, and documentation to assist users. Additionally, dedicated account managers may provide personalized guidance to help users optimize their campaigns effectively.

I get query error in Analytics or Multidimensional Report, what should I do?

Occasionally, processing an extensive amount of data may trigger the ‘query error’ message. Here are some suggested steps to address this:

Consider reducing the data selection by minimizing filters or extracting data in segments. If you need guidance on extracting specific data, feel free to seek assistance through the platform’s chat feature.

Explore the option of clearing your cache and cookies or attempting to connect from an incognito window.

If the issue persists, kindly reach out to your assigned account manager or use the help chat for immediate assistance. We are here to address any challenges you may encounter promptly.